Frequently Asked Questions

Most agencies charge a brokerage fee to both the landlord and the tenant. At StandUp, we take no brokerage fee from tenants — we operate solely on the fee received from the landlord or management company, which keeps your initial costs down.

Agents usually charge both the seller and the buyer, but we take a fee from the seller only. By keeping our office away from prime station-front locations and optimising advertising and personnel costs, we're able to make the buyer's brokerage fee free.

Yes — initial costs can be paid by credit card, and instalment payment is also available to spread out your monthly burden (instalment fees apply separately). We provide an itemised estimate in advance so you can review every line.

Exclusively for clients who sign through us, we offer a furniture and appliance rental service. You can equip your home with essentials like a fridge, washing machine and microwave — keeping initial costs low and letting you start your new life empty-handed.

We can introduce a partner mover known for low prices. The pricing comes from a relationship of trust, with absolutely no kickbacks to us, so you can use it with peace of mind. We provide an estimate in advance and suggest a plan to fit your budget.

We offer a full "leave-it-all-to-us" moving service that handles everything from packing to transport. It's popular with busy clients and first-time movers alike. Please contact us for details and pricing.

We can introduce a 24-hour support membership. From lost keys to plumbing trouble, it responds quickly to the "what do I do now?" moments after move-in — reassuring for first-time renters and anyone who feels uneasy.

We're happy to introduce share houses, an increasingly popular option that often keeps initial costs low and comes furnished. We'll suggest from a wide range, such as ReBITA's SHARE PLACE and Tokyo β.

We're an authorised agent for public and UR rental housing. Some properties have no key money, renewal fees or brokerage fees, so they can work out cheaper the longer you stay. We're glad to introduce JKK Tokyo and UR Rental Housing listings too.

Yes — no office visit is required. We handle consultations by phone, email and online, taking you from initial hearing all the way to property proposals remotely. Of course, you're also very welcome to visit us for an in-person chat.

We can assist in English and Chinese. We'll carefully support property searches for non-Japanese residents — often considered difficult — and we have many listings where you can apply from overseas (overseas screening) before you've even arrived.

We cover central Tokyo widely, including Minato, Chuo, Shibuya and Shinjuku wards. From rental searches to sales and property management, we tailor our proposals to your area and property type.